Payment / Shipping
Purchase from SupremeGameGear is safe, fast and convenient. To make life easier, we accept a number of secure payment methods designed to be completely safe and friendly. When you order from SupremeGameGear, your privacy and online security are always guaranteed.
* 3DS may be required for some purchase.
SupremeGameGear primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card). A 5% fee will be applied. We highly recommend Paypal payments for order amount US$1,000 or below.
If you don't have a PayPal account yet, sign up here: https://www.paypal.com/ph/webapps/mpp/account-selection
Payoneer is another alternative way of payment. If you have a Payoneer account, only a conversion fee of 0.5% will be applied.
* Applicable to Payoneer account holder and make payment via Payoneer only.
Do not use this kind of payment for any amount below US$1,000. Please check possible bank charges with your bank. It's very important to note that underpaid orders cannot be sent out.
Currency: US$ / GBP / EURO
Account Number: 094-812-732-838
Beneficiary: Supreme Factory Limited
Bank Name: Hongkong and Shanghai Banking Corp.
Bank Address: Shop Nos. 153-160, Level 1, Metroplaza, Kwai Fong, N.T., Hong Kong
Bank Code: 004
Branch Code: 094
SWIFT (BIC): HSBCHKHHHKH
Reference: Please put your order no. “Order # XXXXXX”
We currently do not accept check payments, money orders, C.O.D. shipments or any other not listed means of payment. Payments are collected in US Dollar only unless stated differently in our payment e-mail (like for local bank transfer payments in different currency).
You may also visit the Western Union branches near you to make a payment by cash. Please make sure to include any fee/surcharge at both ends.
First Name: Chi Chung
Last Name: Chan
Country: Hong Kong
Location: Lai Chi Kok
After the payment, please send us a copy of the receipt that shows the MTCN, amount and order# associated with the transaction.
- Payments must include all bank fees, including ours (please make sure you specify this to your bank on the bank transfer slip or on the online form).
- SupremeGameGear reserves the right to verify credit card payments or to refuse orders from certain areas with high credit card fraud rates.
- When you have made the payment, please send us a copy of transfer by email or Skype or attached to order comment so that we can then ship your order to you within the next 24 hours with minimum delay.
- If you prefer to pay via other alternative methods, please contact your sales representative.
Stocks Availability & Shipping
The SupremeGameGear website is used as the reference for the availability of the products. The products are offered within the limit of stocks available. 3 levels of stock are defined:
IN STOCK = the product is in stock in our warehouse and can be immediately delivered subject to sufficient quantities in stock in the case of a large order on one or more products.
OUT OF STOCK = the product is not available and the supplier did not provide a restocking date. SupremeGameGear does not take orders on this product as it cannot confirm a delivery date within a reasonable delay.
PRE-ORDER = the product has not been yet released/will be available in very limited stocks. It will be delivered within the limit of our stocks as soon as its official launch/restocking date.
The indication of the inventory status of the product is thus given at the time of the creation of the order on our website, which is directly influenced by our suppliers and by other customers. It is possible that modifications are made on the availability of a product and, therefore, possible that after the creation of your order a product turns out to be unavailable. SupremeGameGear is committed to inform as fast as possible. Orders are usually shipped within 3-5 business days. Shipment will be closed on Hong Kong & China public holidays.
What are the Shipping Methods?
We ship to most countries in the world, except: Some Countries, A.P.O. Box (USA), P.O. Box, parcel locker or hotel addresses. The order will be shipped to the delivery address* supplied and confirmed by the customer.
Different shipping methods are available: DHL, FedEx and Aramex. Average shipping time will be 2-3 days for Express service and 7-20 days for Economy service. We can use your own company courier account for shipping if you prefer. In addition, if you prefer to use other shipping methods, please let us know and we will quote the price in advance.
Each delivery will correspond to a tracking number which will be mentioned on the commercial invoice (provided to the customer 1-2 days upon shipment). The parcel(s) can be tracked on the courier website.
* In the event of a change of delivery address, we contact your sales representatives as soon as possible. Any modification after shipment, address correction fee will be applied.
Note: All shipping lead times are for reference purposes only. In exceptional cases, longer lead times may apply and shipments may be delayed by your local customs office. SupremeGameGear does not offer any guarantee on the shipping lead times listed.
WHAT IS THE SHIPPING COST?
The price depends on the weight* of product, the destination, the shipping method and other considerations. Detailed pricing information is visible when placing an order. Each new order will include an estimate which will mention the delivery expenses inherent and estimate delivery time to the order.
* The shipping cost is according to the highest weight between real weight and volumetric weight of the cartons.
* If your address is located in a remote area/residential area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra fee to cover shipping difference from FedEx or DHL.
By default we ship without insurance. If you do want to insure your parcel, please contact your sales representative to revise your order. The additional fee for an insured package is 1.5%.
ABOUT TAX & DUTIES
Taxes may apply for imported goods/services and is regulated by the country law. SupremeGameGear is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.